Contents

Systematic Error Reporting

As a general principal, try to be consistent and informative.

i.e. when you report an issue, please follow the "W's";

  • Who (name /user ID)
  • When (date and time)
  • Where (office)
  • Which PC (asset ID)
  • What you were doing (data entered)
  • Why it appears to be wrong
  • How this affects you (and what the impact is)

I keep six honest serving-men
(They taught me all I knew);
Their names are What and Why and When
And How and Where and Who.

Rudyard Kipling, The Elephant's Child

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